What Sort of Social Media Services Should An Online Marketer Offer Clients?
Monday, March 03, 2008
Here are the services an online marketing company can (or should) offer clients:
- Blogging: Providing blog content, including content that has a "real" voice and is calculated to drive traffic/comments/interaction. Metrics to measure the effectiveness of this include # of comments, traffic, link-tos, and Technorati ratings.
- Blogger Outreach: This involves first creating contact lists carefully targeted to the client in question – and having the ability to identify the influential bloggers within a particular niche. Then the bloggers are contacted regarding the client story in question. This is similar to traditional PR, but involves a far more personal hand, and the ability to network and create relationships online. Traditional press releases do not work in this outreach – they must be short, friendly letters. Metrics for this include hits and link-backs to your site.
- Forum Outreach: Similar to blogger outreach. Part of this is identifying in advance what forums might be useful to the client and developing a relationship with them BEFORE making the "pitch" on the site (or else you are labeled a spammer).
- Social Networking Sites: The creating/maintenance of MySpace and/or Facebook accounts for the client, including the creation of Groups, Friending, sending out bulletins, etc. In addition to Facebook & MySpace there are many other social networking sites to focus on, both broad-based (like Bebo) or specialized (depending on client’s needs). Part of offering this service is the ability to tell clients what specific sites will be best for them demographically, and keeping up with trends. Metrics for this would be page hits, increase of hits on referenced URL, number of "friends" and comments.
- Podcast & YouTube: Some clients will be particularly suited for these forms of viral marketing. Marketers should offer very basic services in making simple podcasts & videos with the goal of going "viral" within the social networks. There is also a social networking component to these podcast and YouTube communities that have to be maintained and "worked." Metrics for this would be hits, # of downloads, link-tos from other sites, and increase of hits on referenced URL.
- Social Bookmarking: Interfacing between client blogger and bookmarker to shape content most likely to be bookmarked. Metrics include # of "Diggs" or "stumbles" a bookmarked story gets, and corresponding hit spike on referenced URL.
Within all of this is the need to provide the client a list of metrics to demonstrate that the social networking is creating a result. Companies are more likely, even in the case of budget cuts to their overall online marketing plan, to keep a budget for social networking because it is relatively inexpensive – but because the technology is so new, they want to see tangible results. It will be necessary, then, for a shop to create their own methodology and protocol for collecting data for metrics and presenting them in a convenient and comprehensive manner for the client.Labels: blogger, buzz, Facebook, Myspace, new media, social media, social networking, Stumbleupon, video, Web 2.0, Youtube
posted by Valerie D'Orazio
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An Explosion of Faces
Friday, July 06, 2007
After allowing any type of email to be used for an account last Fall, Facebook was able to truly capitalize on the success of its industry. This week, news from comScore indicated an 89% growth in unique visits to the site from May 2006 to May 2007. The numbers get more interesting when examining the age range of the visitors, the majority of which falls outside of the 18-24 range. Underage teenage traffic rose by 149% and the 25-34 range by 181%. The most surprising is the jump for those older, which was tallied at 98%. So what does this mean? For starters, it’s fair to say that this phenomenon is no longer a trend. With the late adopters getting on board, social networks are being sown into the fabric of communications. Love it or hate it, if you’re not on the boat, you run the risk of losing touch. On the marketing side, it is still fuzzy how we can use Facebook. For example, promoting on MySpace is a no brainer with tons of its pages devoted to movies, characters and celebrities. Facebook, though, does not allow you to view a profile in the same way and all the poking and messaging makes it more difficult to draw people into a profile that is not for an actual long lost friend. The opportunity, I am sure, will present itself eventually and when it does, it can hold more potential due to the vast age range of people signing up for Facebook. Labels: Marketing, Myspace, Public Relations, Web 2.0
posted by Gina Bolotinsky
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MySpace in '08
Friday, April 27, 2007
In early April, MySpace announced that it will hold faux primary elections on January 1st and 2nd of 2008. "The MySpace community will give America its first Presidential primary winner in 2008," commented Chris DeWolfe, CEO of MySpace. But should we care what the MySpace community thinks? We absolutely should! As TechCruncher Michael Arrington points out, MySpace has more people registered than Mexico has residents, making it the 11th largest country! MySpace also consists of American youth, who are notorious for omitting presidential elections from their list of priorities. Do you recall P. Diddy's "Vote or Die" campaign in 2004? Various celebrities were photographed giving the peace sign with those three questionable yet authoritative words sprawled across their chests. Later we found out that Paris Hilton, who was among the Vote or Die'ers, hadn’t even bothered to register to vote! Guess that wasn't "hot" enough for Paris. In addition to the elections, MySpace is also taking part in a new reality show, Independent, in which the country will vote on an Independent candidate that can potentially run for president in '08. The show will be the first of its kind, with the MySpace community deciding on the challenges that the contestants have to face. The elected official will win $1 million, which will have to be either donated to a political cause or can go towards their own presidential campaign. Jeff Berman, general manager of MySpace Video, explained that "this is about enabling people-powered politics. It seems bizarre that in our day and age, "people-powered politics" are being enabled. With the tools available, a push to create a true democracy is long overdue. In 2000, we learned our lesson the hard way, yet it is almost 2008, and we are still getting ready to fill out those same antiquated paper voter registration forms. I offer MySpace my personal kudos and hope that their efforts reap benefits in inspiring young people to go through the low-tech registration process and vote. The democracy in our country is in a sad state with less than half of citizens under 25 voting, and I am excited to see what type of impact MySpace can have on the ambivalence. Labels: Myspace, politics, Techcrunch
posted by Gina Bolotinsky
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PR Isn't Adapting, It's Leading
Sunday, July 02, 2006
Where does Public Relations' ability to embrace new technologies and business models come from, where traditional advertising channels are struggling to hold onto their piece of the global marketing budget pie? I think the ability to adapt and jump on unorthodox approaches to generating publicity is just part of the DNA of public relations. Let me explain.
The notion that a company can announce its own activities as newsworthy is in itself a radical and relatively new notion. It brings up church and state issues in journalism. None-the-less, there is no denying that the activities of companies impact society, current events, and even our personal wealth with how more people are invested in stocks. And where high-tech is concerned, it is all the more so, because it reflects upon the overall human condition. The constant flow of nanotube news comes to mind, and how we're inching ever-towards manufacturing on the molecular level. Pure science and industry have never been so closely coupled.
And it is this technology itself that is disrupting traditional media businesses. As data flows more freely, and distribution barriers fall, special interest channels rise, and reaching your audience becomes simultaneously cheaper and more challenging. It's cheaper, because your information is just bits that fly over the ether at virtually no cost. It's more challenging, because anyone can do this, and audiences are organizing and reorganizing themselves into ever-shifting ad hoc communities. Targeting them is more like programming an intelligent missile rather than aiming an arrow.
It is in this environment that public relations shines, and the "old formulas" of press releases and pitching transform into new formulas of blogging, email and social networking. The three big networks of ABC, CBS and NBC are forced to co-exist with countless cable networks, and now even user contributed content over sites like YouTube. Print has undergone similar fragmentation, and additionally has to compete with free RSS feeds that are readable now on the average mobile phone. There is no equivalent today of the ABC, CBC and NBC... well, almost no equivalent.
Search has elevated itself into a mainstream media, and today's giants are Yahoo, Google and MSN, constituting an eerily similar "big 3" resemblance to TV networks. In the runners up, you've even got the media mavens of QVC fame in Barry Diller of Interactive Corp and Ask, and Rupert Murdoch of Fox and MySpace. While you can't achieve similar saturation with a simple media buy as you could on the big TV networks 15 years ago, you can be sure that virtually your entire audience will be visiting Yahoo, Google or MSN some time soon. And you can "rig" the system to deliver your message at exactly the right moment... when... they... search!
It's like today's equivalent of the big-3 networks have an ultra-efficient method of delivering advertising, where you the advertiser never has to pay until the moment you know your intended audience is actually interested and predisposed to your message. And this form of media is competing for the same global marketing budget as TV and print. It is more like a redistribution of these fixed marketing dollars than it is growing or shrinking of advertising budgets. And public relations is uniquely suited to deal with these shifts.
While public relations does have a "formula" per se, involving press releases and pitching, it has always had a more versatile word-of-mouth and publicity aspect that revels in unorthodoxy. It is the unexpected or the extreme that can make a grab for the "free" editorial space that exists in all media. On TV, it's the equivalent of news spots and guest appearances. In print, it's usually the subject-matter of the main articles. And on the Internet, it is both the viral word-of-mouth thing, AND the "natural" results in search.
This is contrary to much of the message that the "inner circles" of the public relations industry are repeating these days. Much of the talk centers around how the traditional formula involving press releases is changing, or how blogging is such a powerful method of engaging in the public dialogue. While I wholeheartedly agree with these notions, I also think that they are missing the big picture by such a broad mark that I had to develop a product by way of responding.
And the HitTail product is Connors Communications way of throwing its hat into the ring. The field of public relations is not merely adapting to these media changes; it is leading. Public relations is not merely keeping itself relevant, it is educating the rest of the world on what it means to be relevant in the new media landscape. Public relations is not merely struggling to reproduce the big viral marketing wins of years past, it is creating brand new methods of virally disseminating a message.
Indeed, HitTailing is like solving simultaneous equations in a way that produces results already described by detractors as "too good to be true." It provides your corporate blogging strategy and your free search hit strategy in one master stroke. "Too good to be true" is quickly becoming the strongest argument among HitTailing naysayers. Think about that. The only things standing between us moving forward the entire state of Marketing are keeping pace with demand, and convincing users that "too good to be true" sometimes IS true.
This is an admirable accomplishment indeed, both for Connors Communications and the field of public relations as a whole. The very companies that stood by and watched as new businesses incubated from operations like Idealab are now able to become their own incubators, their own Angels, and their own Venture Capitalists. For Connors, it was the culmination of about two years of providing these services as a public relations value-add, realizing they had something that could only achieve its fullest potential if let lose in the Web 2.0 ecosystem, and so it has.
So, where multimillion dollar media buys can still allow you to achieve saturation of a sort on today's equivalent of the big-3 networks (PPC campaigns on Yahoo, Google and MSN), the equivalent of getting onto the Ed Sullivan Show or American Idol is HitTailing. It costs you nothing more than the work of putting yourself in the right place at the right time to be discovered, doing it by piecing together the minute clues left for you by your past website visitors.
This unorthodox thinking is something that has always been characteristic of the public relations industry. Sometimes it has taken the form of glitzy stunts that capture the news cameras. Other times, it takes the form of stunning acts of generosity and altruism by PR clients. Very often, it takes no form at all, merely being an invisible influence over what companies and stories are favorably covered. When PR is at its finest, you don't know it is there at all. And so it is that the free and practical alternative to paying for search hits was born in the offices of a New York PR firm, and is now suitable for use by every marketing department in every company in the world.Labels: blog, Connors Communications, Google, HitTail, HitTail Plus, MSN, Myspace, pr, Yahoo, Youtube
posted by Mike Levin
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