A Company’s Virtual Voice
Thursday, April 12, 2007
“Google bombing” is personal online defamation, but can companies fall victim? This week’s BusinessWeek explores the topic in an article by Michelle Conlin titled, “Web Attack”. The article cites various examples of big name corporations that have fallen victim to online badgering. Home Depot, for example, took the brunt of MSN Money columnist, Scott Burns. In his column, Burns accused Home Depot of wasting its costumers’ time with poor service in the stores. The response he received from his column was unprecedented! Thousands upon thousands of angry Home Depot costumers concurred with his accusations and demanded change. Instead of pretending it’s 1985 and there is no Internet, Home Depot CEO Francis S. Blake decided to respond timely and meaningfully. He posted an apology on the MSN message board stating that he is sorry for the inconveniences and promises to fix the problem by hiring more staff and training them properly. He also thanked Scott Burns for brining the problem to his attention and asked for costumers to voice their concerns “like Scott Burns did.” For this, Blake received a thumbs up from customers and even Home Depot employees, on whose blog his letter received approval. This story, amongst many others, teaches us that sometimes an admission of guilt and promise to change is all that is necessary to break the fall of a corporate giant. The lesson learned hits the point home: Don’t hide behind your computer screen; use it as your megaphone! When describing the birth of the Web, Conlin jokes that it was perceived as “the new public-relations nirvana!” She then goes on to make the argument that now, after the negative potential of the message boards, blogs, and online news has been unleashed, the Internet has turned into a public relations nightmare. We, the PR people, beg to differ. Hasn’t negative press, in its varying shapes and forms, been around since the beginning of time? The online world gives everyone a voice and it is up to companies to recognize theirs and implement public relations teams to deal with the space. In some cases, perhaps exclusively.
Dell, for example, has a blogger-in-chief, Lionel Menchaca, who gives Dell a voice in the industry and overall online community. When that inevitable crisis hits Dell, Lionel will be the front lines of defense. And people will listen, because he has established a relationship with the community (AKA his blog is not an ever-changing commercial for Dell).
A few years ago, companies were wondering whether they really needed a website. Now the question becomes, do we really need a blog? The answer is clear. Labels: blog, MSN, pr
posted by Gina Bolotinsky
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The Buzz About PR 2.0 Firms & Technology
Sunday, July 23, 2006
It seems that PR companies "getting it" either consists of partaking in online dialogues via blogging, optimizing press releases, or word-of-mouth buzz. I went to a conference recently, and any time I would introduce myself as being from a PR firm, people immediately thought I was going to talk about the "buzz thing". Some of our peers out there that have done a very effective job of positioning PR as word-of-mouth bumble bees, real-time bloggers or press release optimizers.
While we believe in and partake in these practices, the PR industry has been so successful in getting these messages out, that it makes the challenge even more difficult for PR agencies that are technological innovators. Its one thing to be experts at using online tools, such as blog software or newswires, but it's an entirely different thing to have the insight and capacity to invent wholly new technologies and marketing methodologies.
And PR agencies such as Connors are doing exactly that with applications such as HitTail. And now that we have defined a new category of software, tools to help you write for the long tail of search, we have to get over the hurdle that we're branded as buzzers and bloggers and blasters... oh my!
HitTail fosters a decidedly softer sell that's more aligned to the true mission of PR--to get you publicity that you could never have paid for at any price--usually in the form of editorial coverage. You generally pay less for PR than large advertising campaigns, but the pay-off can be much greater. The favorite saying is what is a mention in The New York Times or The Wall Street Journal worth? Today, the equivalent is saying what's a top position in Google, Yahoo or MSN worth? PR and SEO are the same. And brilliant editorial coverage is what happens when the client's prospects FIND THEM in the due course of their research, vendor selection process, or the like. In other words, that taboo acronym: SEO, but made palatable to the mainstream marketers of the world.
So, the question is how does a PR agency formulatize the process of SEO? It needs the intimidating luggage that goes with that horrible acronym removed. And it needs to be executed in a reliable, confidence-building fashion, similarly to how the traditional process may involve positioning & messaging, SWOT analysis, pitching news to journalists, and staging newsworthy events.
PR's answer to online marketing is not merely making those same press releases more effective through search, though that helps. PR's answer is not just in opening a corporate blog and entering the online discussion, though that helps. And PR's answer is not merely in chatting it up online or off, though that helps. The answer is in incrementally and systematically dominating an entire conceptual area on the Internet. And since some conceptual areas are so difficult to penetrate in natural search, the answer is in finding the right starting point, carving out a niche, and continuing digging out from the niche in concentric circles until it grows into a crevice, then a cavern, then a canyon. This is not theory. It actually works. You can control a lot of quality traffic in your space this way.
HitTailing works because there's easy pickings out there in the long tail of natural search. If you pick a phrase that's at all off the beaten track and write about it in blogging software, you're almost assured a strong position in the search results. And it may pay off. The difficulty is in knowing where to begin and improving your odds. And a PR agency has the answer. A PR firm has such a deep strategic understanding of natural search that they were able to break out just a tiny piece of the SEO offerings that they offer to their clients, with that alone, potentially move the entire state of online marketing a large step forward.
The technology is necessary, filling a major missing hole in online marketing tools. Why? Because, if you begin in the wrong part of the long tail of keywords, you're going to be doing a whole lot of writing for nothing. But if you start in the right place, then you're going to start growing traffic and improve the accuracy in your decisions of where to go next in that endless long tail of potentially lucrative, but mostly time-wasting long tail of search. This technology is 50% automation, and 50% hard work, because you can't automate the craft of writing original content.
But I find myself constantly having to knock down the buzzing and the blogging and the news blasting hurdles, which were the first PR attempts to master online media. It has actually given the some SEM firm counterparts a lot of ammunition to discount PR agencies as limited in technical capabilities. As practitioners of warm & fuzzy relationship building, there's no way we can consult about search on a strategic level, some say. In fact, they plan on making the search discussion so technologically intimidating, that they scare away traditional agencies, and reduce the competition in the new media agency space.
Connors has actually made the deliberate decision to deliver paid-search through partners, and to focus instead itself on genuine editorial search coverage. This is the proper domain for PR, and is ever more widely acknowledged by industry observers as the most valuable company asset. Those who master natural search--especially ACROSS engines--are not beholden to anyone. As engines come and go, their asset and very strong posture will remain. With properly executed public relations, a strong presence in search is not the result of an advertising campaign that only lasts as long as you're buying the media. Instead, it persists, just as with the genuine reputation that comes from repeated exposure from trusted sources.
Connors has developed technology to do exactly that. It's different from the type of software you'll find in the SEM world, such as bid management tools, because it's not a media buy. It's a media seize--but in very small, smart increments. Results will be completely measurable, and over time, you can grab bigger and bigger pieces of the editorial media. Eventually, such small grabs will build enough critical mass within your site that making the big keyword grabs becomes possible.
What do I mean by that? Well for example, search for PR firm in any major search engine. Connors was not able to achieve the first page position across all major engines over night, even though it's the subject matter of the main homepage. We first had to start with smaller concepts. We used HitTailing to build up the content of our website and our blog. And over time, the concept of PR firms kept coming up, and natural links started to occur to us from people discovering our site, and they would reliably refer to us as a PR firm, without any prodding on our part. It's a 100% organic process that led from obscure HitTailing to spot-on cross-engine top positions on a paydirt primary keyword that PR firms much larger than us would kill for.Labels: blog, Connors Communications, Google, HitTail, HitTail Plus, MSN, outreach, pr, SEM, seo, Yahoo
posted by Mike Levin
2 comments
PR Isn't Adapting, It's Leading
Sunday, July 02, 2006
Where does Public Relations' ability to embrace new technologies and business models come from, where traditional advertising channels are struggling to hold onto their piece of the global marketing budget pie? I think the ability to adapt and jump on unorthodox approaches to generating publicity is just part of the DNA of public relations. Let me explain.
The notion that a company can announce its own activities as newsworthy is in itself a radical and relatively new notion. It brings up church and state issues in journalism. None-the-less, there is no denying that the activities of companies impact society, current events, and even our personal wealth with how more people are invested in stocks. And where high-tech is concerned, it is all the more so, because it reflects upon the overall human condition. The constant flow of nanotube news comes to mind, and how we're inching ever-towards manufacturing on the molecular level. Pure science and industry have never been so closely coupled.
And it is this technology itself that is disrupting traditional media businesses. As data flows more freely, and distribution barriers fall, special interest channels rise, and reaching your audience becomes simultaneously cheaper and more challenging. It's cheaper, because your information is just bits that fly over the ether at virtually no cost. It's more challenging, because anyone can do this, and audiences are organizing and reorganizing themselves into ever-shifting ad hoc communities. Targeting them is more like programming an intelligent missile rather than aiming an arrow.
It is in this environment that public relations shines, and the "old formulas" of press releases and pitching transform into new formulas of blogging, email and social networking. The three big networks of ABC, CBS and NBC are forced to co-exist with countless cable networks, and now even user contributed content over sites like YouTube. Print has undergone similar fragmentation, and additionally has to compete with free RSS feeds that are readable now on the average mobile phone. There is no equivalent today of the ABC, CBC and NBC... well, almost no equivalent.
Search has elevated itself into a mainstream media, and today's giants are Yahoo, Google and MSN, constituting an eerily similar "big 3" resemblance to TV networks. In the runners up, you've even got the media mavens of QVC fame in Barry Diller of Interactive Corp and Ask, and Rupert Murdoch of Fox and MySpace. While you can't achieve similar saturation with a simple media buy as you could on the big TV networks 15 years ago, you can be sure that virtually your entire audience will be visiting Yahoo, Google or MSN some time soon. And you can "rig" the system to deliver your message at exactly the right moment... when... they... search!
It's like today's equivalent of the big-3 networks have an ultra-efficient method of delivering advertising, where you the advertiser never has to pay until the moment you know your intended audience is actually interested and predisposed to your message. And this form of media is competing for the same global marketing budget as TV and print. It is more like a redistribution of these fixed marketing dollars than it is growing or shrinking of advertising budgets. And public relations is uniquely suited to deal with these shifts.
While public relations does have a "formula" per se, involving press releases and pitching, it has always had a more versatile word-of-mouth and publicity aspect that revels in unorthodoxy. It is the unexpected or the extreme that can make a grab for the "free" editorial space that exists in all media. On TV, it's the equivalent of news spots and guest appearances. In print, it's usually the subject-matter of the main articles. And on the Internet, it is both the viral word-of-mouth thing, AND the "natural" results in search.
This is contrary to much of the message that the "inner circles" of the public relations industry are repeating these days. Much of the talk centers around how the traditional formula involving press releases is changing, or how blogging is such a powerful method of engaging in the public dialogue. While I wholeheartedly agree with these notions, I also think that they are missing the big picture by such a broad mark that I had to develop a product by way of responding.
And the HitTail product is Connors Communications way of throwing its hat into the ring. The field of public relations is not merely adapting to these media changes; it is leading. Public relations is not merely keeping itself relevant, it is educating the rest of the world on what it means to be relevant in the new media landscape. Public relations is not merely struggling to reproduce the big viral marketing wins of years past, it is creating brand new methods of virally disseminating a message.
Indeed, HitTailing is like solving simultaneous equations in a way that produces results already described by detractors as "too good to be true." It provides your corporate blogging strategy and your free search hit strategy in one master stroke. "Too good to be true" is quickly becoming the strongest argument among HitTailing naysayers. Think about that. The only things standing between us moving forward the entire state of Marketing are keeping pace with demand, and convincing users that "too good to be true" sometimes IS true.
This is an admirable accomplishment indeed, both for Connors Communications and the field of public relations as a whole. The very companies that stood by and watched as new businesses incubated from operations like Idealab are now able to become their own incubators, their own Angels, and their own Venture Capitalists. For Connors, it was the culmination of about two years of providing these services as a public relations value-add, realizing they had something that could only achieve its fullest potential if let lose in the Web 2.0 ecosystem, and so it has.
So, where multimillion dollar media buys can still allow you to achieve saturation of a sort on today's equivalent of the big-3 networks (PPC campaigns on Yahoo, Google and MSN), the equivalent of getting onto the Ed Sullivan Show or American Idol is HitTailing. It costs you nothing more than the work of putting yourself in the right place at the right time to be discovered, doing it by piecing together the minute clues left for you by your past website visitors.
This unorthodox thinking is something that has always been characteristic of the public relations industry. Sometimes it has taken the form of glitzy stunts that capture the news cameras. Other times, it takes the form of stunning acts of generosity and altruism by PR clients. Very often, it takes no form at all, merely being an invisible influence over what companies and stories are favorably covered. When PR is at its finest, you don't know it is there at all. And so it is that the free and practical alternative to paying for search hits was born in the offices of a New York PR firm, and is now suitable for use by every marketing department in every company in the world.Labels: blog, Connors Communications, Google, HitTail, HitTail Plus, MSN, Myspace, pr, Yahoo, Youtube
posted by Mike Levin
1 comments
Friday, June 30, 2006
HitTail - A Practical Alternative To Paying For Search Hits
Welcome to HitTail, a practical alternative to paying for search hits--and a free service to all low-to-medium traffic sites.
Connors Communications, the company bringing it to you is the PR firm that launched Amazon.com and Priceline. We worked with GoTo.com in the early days, helping to establish the pay-per-click industry. And now, we're doing it again... but this time through the long tail of natural search.
What is The Long Tail? It's a notion popularized by Wired Magazine Editor-in-Chief, Chris Anderson, implying that less popular items collectively account for large amounts of business. Here, the items in green outnumber the most popular items in red.
Initially, this concept was great for online music stores with no physical inventory, so their library was impossibly large, compared to their retail counterparts. But soon, the concept was equally embraced by pay-per-click firms, managing massive keyword campaigns.
But a dirty little secret is that long tail strategy is even better when applied to natural search than PPC... where all the less popular search terms already account for the largest amounts of traffic. We just take it to the next level.
What's natural search? It's the portion of the search results that people come to the search engines for... shown here in green. It's the equivalent of editorial content... while sponsored pay-per-click results are the equivalent of advertisements. This advertising / editorial mix is characteristic of most media, maintains trust, and we expected to continue.
And as a PR firm, we believe that natural search is better... because it's the equivalent of real world reputation. Securing a listing HERE is the best deal in marketing, with the lowest possible cost of customer acquisition--even lower than PPC. It's like landing free editorial coverage in mainstream media. Every visitor is partially pre-qualified and in is in a receptive state.
The mission of our new HitTail service is to lower your reliance on paid ads while increasing your qualified visitor traffic from natural search... in a sustainable, long-term, cross-engine fashion.
The problem was that until now, no product has been able to deliver this without incurring some sort of penalty... keeping it out of the world of mainstream marketing. HitTailing changes all that. By knowing what’s “almost working” for you, you can grow the mouth of your opportunity funnel while respecting the search engines, and being good net citizen.
The technique has already been used to help many Connors' clients create "super-niches". For any journalists listening, we may be able to get them to talk.
So, whose a candidate to become a HitTailer?
• Anyone who wants to stop paying to acquire visitors
• Anyone who currently has a pay-per-click ad campaign
• Basically, the marketing departments of every company in every country of the world
It's an easy value prop: Use HitTail to quickly identify lucrative new topics, and apply all that saved energy to actually WRITING about the topic. You thereby help increase sales and lower marketing costs. This “formulatized” approach is safer and more long-lived than other methods. It's blogging with insight.
How is this accomplished? HitTail tells you WHAT to write about for growing an effective long tail of natural search...
Watch in real-time as the search hits come in... and get addicted to the black river of keywords that occurs in any healthy site. Learn which keywords HitTail suggests that you write about.
The HitTail site actually shows you the growing long tail of your site. Far into the tail, and for reasons that are not obvious, is the best and most often overlooked data. Connors has developed a unique way to identify these words and turn them into short, actionable lists! Using HitTail is like us doing all the mining dirty work, and handing you the gems.
By optimizing on these gems, you take results found many pages in and bringing them to the top--exposing much more of your site overall. Determined searchers are thereby cluing you into where you should locate yourself for each future iteration.
Each HitTail tab lets you quickly review and pair-down lists, until you have an editorial checklist of topics that will drive traffic.
The first three tabs are only there for their good looks. It's in the Suggestions tab that the HitTailing magic resides. Evaluate new words that appear under this tab, and choose to write about them... or not. Move only the good ones to the To Do tab, which simply works as an editorial checklist. Check them off this list once you've actually used them as the title topic of a blog post or other content on your site, such as FAQs or press releases.
It's that simple. That's HitTailing. It works.
Keeping this up over time results in the snowball effect. A site that snowballs in size and quality over time is rewarded by nearly all search engines. HitTailing helps this happen at a faster rate than with blogging alone. Seeing the results takes much longer with Yahoo than with Google and MSN, but your patience will pays off. Overall, this strategy takes longer than PPC. But PPC is like paying rent, while at the end of HitTailing, you own the house.
How does HitTail know what terms are "almost" working on your site? Just like analytics software, we provide a snippet of code to be inserted into your template. The moment the tracking code is in place, you will see your search hits occurring. Notice the real-time black river of keywords.
This alone has driven many a HitTail user to detox.
So, how do you get started down this alluring trail?
Simply, go to www.hittail.com, click the login link and register. Put the snippet of code in your template, and volia!
It's important to remember that HitTail is NOT analytics software. We are not tracking individual users or conversions. We just do suggestions... bluntly stating: "If you write it, they will come" This deceptively simple process is off-putting to some who love pouring over analytics. That's fine. They're in the best position to see the results of HitTailing, as opposed to being the practitioners.
But for those who see the magic, we've provided what we think is the fastest way for you to feel the love. The sooner you get started, the better it works.
So, what's your next step?
You can give it a try by clicking the login in link and signing up as a beta tester.
You can spread the word... or keep it as your SEO secret weapon. You decide.
Thanks for listening, and we hope to see you join us soon.Labels: Connors Communications, Google, HitTail, HitTail Plus, MSN, pr, seo, The Long Tail, Yahoo
posted by Mike Levin
1 comments
Click Fraud Settlement
Tuesday, March 14, 2006
Google recently agreed to a $90 million settlement concerning click through fraud. Such a large settlement seems to indicate that Google does recognize this as a problem. Will settlements from Yahoo Search Marketing, MSN adCenter, and Ask Sponsored Listings follow? It would make sense. If you’re paying per click, competitors have the opportunity to add to the rate of your click-throughs without adding any sales. It's hard for any Google, let alone end users to track while it can skew your data and ending up costing you an unknown amount for bogus clicks.
This is a flaw of pay per click ads. And this on top of the difficulties of trying to run a real-time, comprehensive paid search campaign can make increasing search traffic a difficult and expensive proposition. Is the traffic from paid search even worth it? Search engine algorithms consistently go through changes and refinement, yet one thing doesn’t change. Natural search has advantages over paid search results. It gets your site into the most credible area of search results, on the main page of search, not buried among random advertising from eBay or NexTag, and also comes without the per click price tag.
Paid search has become big business. Yet it is more vulnerable than regular search results because you can have issues such as click fraud and the results disappear as soon as you stop paying for them. The safest bet in search is still bolstering organic search results, naturally avoiding any click-through fraud. And by settling this lawsuit and admitting this flaw in their system, Google seems to agree.Labels: Google, MSN, SEM, Yahoo
posted by Jessica Ek
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Strange Searches and their Amusing Results
Friday, November 11, 2005
Todd Barrish is part of the team here at Connors and is the "largest todd in the world," according to a recent MSN search. He's not that big, really. I'm fairly certain that the person who came to the Connors website during this search did not find what he/she was looking for. However, this begs the question, what the heck were they looking for, anyway?
Hello world! I'm Jessica Ek and part of my job here at Connors is to monitor what keywords are generating traffic. I look at trends in searching and what phrases are important to bring qualified traffic into clients' sites as well as our own. While looking at the results and sorting the wheat from the chaff, I find great entertainment in some of the phrases that people are putting into the search engines.
As a colleague of mine once said, "Search engines don't speak English." While they search words in English, they don't understand what those words mean individually or in context. Google can't read your mind and you can't ask it a question. You can only provide search parameters and it will supply you with the results of this query. And once in a while, this clash between the human search request and the search engine program leads to strange websites.
Search engines are defining how we look for things and what we find. Here are some stranger phrases that have brought searchers to our website:
Zombie background (this was right before Halloween)
Fallout boy
Tiger population
Connors footwear
Drawings of Gwen Stefani
European casual clothes
What do they all have in common? They led to the website of a mid-sized public relations firm in New York City. Sometimes I just shake my head and laugh. It's always interesting to see what people will be looking for next.Labels: Connors Communications, Google, MSN, search
posted by Jessica Ek
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