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Friday, September 21, 2007

To no one’s surprise, the New York Times announced Monday that its TimesSelect service will now be available to all readers for free. It took them two years to realize that even though they were generating money with people signing up for the service, they were losing tons of advertising money by not having the content available for free.

So how is it that now, thanks to the Internet, companies are able to make more money by offering things for free than by having people pay for them? The answer is simple: search.

People visiting the NY Times website would be frustrated that they couldn’t access the TimesSelect material. But these folks only made up a small percentage of the advertising money that was being lost. The overwhelming amount was coming from those who were searching for specific topics and were being routed to material from this paid section.

So, let’s say I wanted to learn more about France (which happens to be where I just went for my Honeymoon). I would Google “France” and towards the top of the 1st results page, I would find a great article from the New York Times. Because I know the Times to be a reputable source, I would be eager to see what it had to say about France. However, when I would try to open the article, I would find that I didn’t have access because I was not a paid subscriber.

You can only imagine the millions of people who had the same dilemma.

Simple as it may seem, there is a very important PR lesson to be learned here. People are no longer putting their faith into their trusted news services. Now-a-days, the collective majority Googles whatever it is they want to know about. Sure we might still be more likely to go to the Times than to some random blog, but (as we PR people well know), the Times does not and will not write about most things.

What it means for us is that the days of traditional media being the gatekeepers to influencing the public are slowly fading. That role is now shifting to the Internet. With this change, we must pay more attention to not only the press we get online, but the kind of persona our clients have online. What is their voice? Do they even have a voice?

Because as I was Googling France, I didn’t find very many helpful websites ending in .fr that were in English, which I am sure isn’t terribly helpful to the French tourist industry. Yet, literally and metaphorically, France is on the map. But for those companies that aren’t, having a solid presence on the Web is starting to make all the difference.

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